Terms of Use

1. Terms of Use

Global Reward Solutions Inc. (“GRS”) provides the use of https://app.g.codes (the “website”), the GCodes API and GCodes for Salesforce (collectively, “GCodes”) subject to these Terms of Use.

By accessing GCodes, you are agreeing to be bound by these website Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trade mark law.

If you have any questions regarding these terms and conditions, please contact GCodes Customer Service at Support.

2. Use License

Permission is granted to temporarily download one copy of the materials (information or software) of the website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

  1. modify or copy the materials
  2. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
  3. attempt to decompile or reverse engineer any software contained on Carlton Group Ltd.’s web site
  4. remove any copyright or other proprietary notations from the materials
  5. transfer the materials to another person or “mirror” the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by GRS at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

GCodes and the materials on the website are provided “as is”. GRS makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, GRS does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall GRS or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use of GCodes or the materials on the website, even if GRS or a GRS authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Revisions and Errata

The materials appearing on GCodes or the website could include technical, typographical, or photographic errors. GRS does not warrant that any of the materials on GCodes or the website are accurate, complete, or current. GRS may make changes to the materials contained on GCodes or the website at any time without notice. GRS does not, however, make any commitment to update the materials.

6. Links

GRS has not reviewed all of the sites linked to GCodes or its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by GRS of the site. Use of any such linked website is at the user’s own risk.

7. Terms of Use Modifications

GRS may revise these terms of use for GCodes and its website at any time without notice. By using GCodes or its website you are agreeing to be bound by the then current version of these Terms of Use.

8. Governing Law (loi Governing Law)

Any claim relating to GCodes or its website shall be governed by the laws of the Province of Ontario without regard to its conflict of law provisions.

9. Usage

Gcodes are valid only for purchases from website. Use of GCodes requires an active GCodes account and prior acceptance of Terms and Conditions. GRS reserves the right to deactivate or reject any GCode issued or procured, directly or indirectly in connection with fraudulent actions, unless prohibited by law. GRS is not responsible for any loss or damage resulting from lost or stolen GCodes or for use without permission.

10. GCodes Expiry

GCodes must be activated and converted into GCodes gallery points within Ninety (90) days of initial purchase. GCodes gallery points must be spent within Three Hundred and Sixty Five (365) days of creation.

11. Customer Service – Order Inquiries

GCodes Customer Service product order inquiry support requests are to be submitted through https://app.g.codes/support using the Order Inquiry option.

GCodes Customer Service is available 24/7, exclusive of Ontario, Canada statutory holidays, and is provided in English, French, and Spanish.

12. GCodes Gallery Pricing and Product Order Placement

GCodes gallery product point values are subject to change without notice. In the event of an erroneously published product point value, GRS reserves the right to cancel the product order and refund the purchase.

GCodes gallery points used to purchase products include all applicable costs when applicable: sales tax, shipping/freight costs, handling costs, service charges, environmental levies, or other applicable fees.

Purchaser is responsible for ensuring all product orders are complete with all required fulfillment data, which may vary by country and/or product offering (i.e. local address information, mobile phone number per supplier delivery requirements; personal identification per national legal requirements). If the required fulfillment details are not accepted by the supplier, including incorrect or missing address details or mandatory data, the GCodes Customer Service team will contact the Purchaser for incorrect/incomplete fulfillment details. If the requested fulfillment details are not provided by the Purchaser by the end of the third full business day, Global Reward Solutions Inc reserves the right to cancel the product order and refund the purchase.

P.O. Box or APO addresses are not to be provided during the checkout process. If provided, GRS reserves the right to cancel the product order and refund the purchase.

Shipping address changes are not permitted. Final delivery will be made to the address accepted during the product order check out process.

Cross border delivery for product orders is not permitted. Product Orders will be rejected if the country specified during the check out process is not supported by all items within the cart.

Oversized physical products and remote delivery locations (rural or remote communities) are subject to supplier terms and availability. Due to varying delivery options and timing, additional delivery time and charges may apply.

Purchaser acknowledges all purchases will adhere to local laws, including age of majority where applicable.

13. Purchasing GCodes Gallery Points via PayPal

Additional GCodes gallery points may be purchased through a secure PayPal account to cover the difference between the Purchaser’s GCodes gallery point balance and the cost of the item(s). Purchaser’s personal credit card or banking information is not collected, saved or stored by GCodes. PayPal points purchase may be subject to additional service fees.

14. Physical Product Order Fulfillment

Physical product orders will be shipped using standard ground delivery methods.

All physical product orders will be dispatched within fifteen (15) business days, excluding public holidays or postal/courier disruptions.

Larger physical products, white goods such as ovens, washing machines and refrigerators are delivered via common carrier. If the purchased physical product requires delivery by this method, Purchaser may be contacted to arrange delivery and to clarify upper-level or lower-level dwelling details. Delivery times may vary for orders consisting of multiple items and delivery must be accepted as products become available. Set up, installation and removal services are not included.

All physical product deliveries must be carefully inspected upon receipt. Issue(s) with the delivery must be brought to the attention of the delivery personnel and delivery may be refused if the product is not the correct product or appears to be damaged.

15. Virtual Product Order Fulfillment

Online travel, digital media codes, mobile top-up, ebooks, and digital merchant gift card codes may be displayed upon completion of order. If not presented upon completion of order, the details of the virtual product order will be emailed within six hours or as noted within the reward description.

16. Travel and Ticket Services

Terms and Conditions for Travel and Event Ticket offering purchases are presented at check-out and must be accepted to complete the booking.

17. Substitutions

If an ordered product becomes unavailable from the supplier, GRS reserves the right to cancel the order and refund the purchase.

18. Order Cancellation & Exchange Requests

All GCode gallery product purchases are final and cannot be returned, exchanged, or cancelled, unless one of the following applies: product defect, or the incorrect product delivery.

19. Products received damaged or non-working condition

Purchaser must notify GCodes Customer Service of any returns of damaged or non-working condition products within Ten (10) business days from dispatch date. GCodes Customer Service will coordinate all aspects of the return, including collection of the product directly from the purchaser. All GCode Customer Service order inquiry tickets for this scenario should include pictures of both the product and the packaging.

Upon receipt and verification of the damaged or non-working product by supplier, the replacement order will be dispatched, subject to supplier availability of the original product. When applicable, return freight for both the return to the supplier and/or for the replacement delivery, will be paid by GRS.

If the original product is no longer available, GRS reserves the right to cancel the order and refund the purchase.

If a damaged or non-working claim is not accepted by the supplier (i.e. product is working correctly, product damaged after delivery), GCodes Customer Service will work directly with the Purchaser to determine next steps including, but not limited to, coordinating reshipment and assignment of responsibility for incurred costs.

20. Incorrect Product Delivery

Purchaser must notify GCodes Customer Service of a return of incorrect products received within 10 business days from dispatch date. GCodes Customer Service will coordinate all aspects of the inquiry including communications with supplier. All GCode Customer Service order inquiry tickets for this scenario should include pictures of the product and packing slips.

Upon receipt and verification of the incorrect product by supplier, the replacement order will be dispatched, subject to supplier availability of the original product. When applicable, return freight for both the return to the supplier and/or for the replacement delivery, will be paid by GRS.

If the original product is no longer available, GRS reserves the right to cancel the order and refund the purchase.

If an incorrect product claim is not accepted by the supplier, GCodes Customer Service will work directly with the Purchaser to determine next steps including, but not limited to, coordinating reshipment and assignment of responsibility for incurred costs.

21. Product Not Received

Purchaser must notify GRS of a non-receipt of a product within Ten (10) business days from notification of dispatch. Upon completion of a non-receipt of product inquiry, if proof of delivery from the supplier can be obtained by GRS, the proof of delivery will be provided to the Purchaser and the investigation will be closed. However, if proof of delivery from the supplier cannot be obtained by GRS, a replacement order will be processed.

If the original product is no longer available, GRS reserves the right to cancel the order and refund the purchase.

22. Contact Information

If you have any questions, please contact:

E-mail: info@g.codes

Phone: +1 877 412 4695 (US & Canada Toll-Free)

Mailing Address: Global Reward Solutions Inc. 38 Leek Crescent, 4th Floor, Richmond Hill, Ontario, Canada, L4B 4N8